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FAQ

 
GENERAL

Does it cost any money to register on Betin Kenya?
No. It’s completely free of charge.

How do I register on Betin Kenya?
Visit the  Betin Kenya website and click on “Register Now” in the top right hand corner, fill in the registration form and submit it by clicking on “Save”.
N.B: Your personal details need to be correct.

Can I change my username?
Unfortunately not; the username that you have chosen during the registration process cannot be changed once you have created your Betin Kenya account.

How can I retrieve my login details?
To retrieve your password, please click on “Forgotten Password” on the home page, next to the login area.
If you have forgotten your username, please contact our Customer Services via mail: support@betin.co.ke

How do I change my password?
Login into your account, go to “Settings”, click on the “Change Password” and follow the steps.

How do I update my personal details?
Please contact our Customer Services to rectify any errors.

Can I open more than one account with Betin Kenya?
No. Multiple accounts are not allowed.

What is the minimum age for betting with Betin Kenya?
It is strictly forbidden for persons under the age of 18 to open an account and use our services.

Where can I find Terms & Conditions?
At the bottom of the website (footer) you will find our provisions.

What is the maximum Payout?
The maximum payout is Ksh 10,000,000.

How many events I can add to my bet slip?
The maximum number of events you can add to your bet slip is 40.

Are there any fees when withdrawing?
Carrier fees apply.

What is the usual withdrawal processing time?
All withdrawals from betting accounts will be subject to audit before being processed. Please allow up to 24 hrs for winnings to be credited.

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SPORT

How do I place a bet?
Click here for a comprehensive explanation.
You can place different kinds of bets: singles, multiples and system (combined) bets.
Multiple bets may be placed by combining different sports: football, tennis, Formula 1, etc.

What is the minimum and maximum stake for a bet?
The minimum stake is Ksh 50 per bet.
Maximum stake is Ksh 500,000.

What is the maximum payout?
The maximum payout is Kshs 10,000,000.

Where can I see my bets in Sport?
Go to your account and click on "My Bets”. You will find a list of all bets you have placed and you can filter them by time and by status.

Can I cancel a bet?
No. A confirmed bet cannot be cancelled for any reason.

What is a “Void Bet”?
"Void Bet" means the bet is nil or invalid. This occurs when an event is postponed, or when it has started but not finished within the period specified in our policy.
If a game has been cancelled or postponed there is always a 48-hour wait until the match will be set as void. Once the match has been set as void (with odd 1.00) the rest of the winning ticket will then be paid out.

What is a handicap?
When betting with a traditional handicap, points or goals are subtracted from the favourite team. If you bet on the stronger team, it will need to perform better than the handicap for you to win your bet (the handicap will be preceded by the sign “-“). The handicap will be subtracted from the final score. Please note that the betting options are 1, X and 2, and that the standard 90 minutes play has to be completed.
Example: Everton – Liverpool (-1), with Liverpool as favourite team, handicap “-1”. The betting options are 1=you bet on Everton; x=you bet on a draw; 2=you bet on Liverpool.
1: Wins if the match is a draw or Everton wins (Everton – Liverpool: 1-0 or 1-1)
X: Wins if Everton loses with a score difference of 1 goal (Everton – Liverpool: 0-1 or 1-2)
2: Wins if Liverpool wins with a score difference of at least 2 goals (Everton – Liverpool: 0-2, or 1-3)

The game has finished, but my bet is still not updated?
After a game has finished, there is a working time needed to check the official results, to update the results and settle the bets.

How do I place a system bet/combined bet?Let’s choose 4 events and try to combine them.
For easy understanding, we will name the events with letters:
Arsenal – Chelsea = A
Everton – Liverpool = B
Fulham – West Ham = C
Man Utd – Tottenham = D
If you fully combine the events, the possible combinations will be:
Singles= 4
A, B, C, D
Doubles= 6
AB, AC, AD, BC, BD, CD
Trebles= 4
ABC, ABD, BCD, ACD
4-Folds= 1
ABCD
For example if event A is losing, all combinations that contain that event, will be losing:
AB- losing
AC- losing
AD- losing
BC- winning
BD- winning
CD- winning
ABC- losing
ABD- losing
ACD- losing
BCD- winning
ABCD- losing
All combinations that don’t contain the losing event will be winning.
You can decide to make part combinations, for example to bet only on doubles, or only on trebles, or to make a full combination as above. Our system automatically calculates the number of combinations, so you need to select the events and click on COMBINED to tick the desired combination and to insert the stake.

Where can I find statistics for an event?
For your assistance, Betin Kenya provides statistical information on events as reference during betting.
Just click on “Statistics” from the home page, to take an advantage of this service.

Where I can find the results of an event that has ended?
For your assistance, Betin Kenya provides information about the results of events. Just click on “Results” from the home page, to take an advantage of this service.

What is Live Betting?
Live Betting is an exciting form of wagering that allows you to place bets on events that are ongoing. The odds are dynamic and change in accordance to the course of the actual event, offering double excitement as you get to monitor the event during play.

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RACING

How do I play Racing?
Click on the Racing icon and choose between horses or dogs. To place bets simply click on the desired odds and place your bet.

Where can I see my bets?
Go to Racing and click on “Tickets”- showing full information about all tickets/bets. If you click on one bet row you will find the details of the bet.

What is the minimum and maximum stake for a bet?
The minimum stake is Kshs 50 per bet.
The maximum stake is Kshs 200 000.

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EXTRAS

We will add extra 50% BONUS to your winning betting slip with minimum of 5 selections. Click here for more details.

Betslip

Please insert your betslip reference number below. info
Click on the odds to add to your betslip
 

THIS BET IS CURRENTLY PENDING ACCEPTANCE

Gamcode Ltd trading as Betin Kenya operates the Betin brand under license by the Logispin Group. Gamcode Ltd is licensed by BCLB under the Betting, Lotteries and Gaming Act, Cap 131, Laws of Kenya under License n. 830.